info@yesgo.co.nz
Member Login Staff
Xtrip

Privacy Policy

This policy is maintained by Xtrip to explain our general privacy practices. Please review it and adjust the wording to match your operations before publishing.

Last updated: 28 July 2026

Xtrip ("we", "us", "our") respects your privacy and is committed to protecting the personal information you share with us when you browse our website, request a quote, or book a tour. This Privacy Policy explains what we collect, how we use it, and the choices you have.

1. Information We Collect

We collect information you provide directly to us, including:

  • Contact details such as your name, email address, phone number, and country of residence.
  • Travel details such as passport information, dates of travel, party size, dietary requirements, and accessibility needs.
  • Booking and payment information processed through our booking or payment partners.
  • Any messages, preferences, or feedback you share with our team.

We also collect limited technical information automatically, such as your IP address, browser type, device information, referring pages, and cookie identifiers (see our Cookie Policy).

2. How We Use Your Information

  • To respond to enquiries and prepare tailored itineraries and quotes.
  • To confirm, manage, and deliver your bookings and travel arrangements.
  • To communicate updates about your trip, including changes or emergency information.
  • To improve our website, services, and customer support.
  • To send marketing communications when you have opted in, which you can unsubscribe from at any time.
  • To meet legal, tax, and regulatory obligations.

3. Sharing With Third Parties

To deliver your travel experience, we share the information necessary with trusted third parties, including:

  • Accommodation providers, transport operators, activity suppliers, and local guides.
  • Payment processors and booking platforms.
  • IT, hosting, analytics, and communication service providers who support our operations.
  • Government authorities or insurers when required by law or to protect health and safety.

We do not sell your personal information.

4. Data Retention

We keep your personal information only for as long as needed to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When it is no longer required, we securely delete or anonymise it.

5. Your Rights

Subject to applicable law, you may request to:

  • Access the personal information we hold about you.
  • Correct information that is inaccurate or incomplete.
  • Delete your information where we are not required to retain it.
  • Withdraw consent or unsubscribe from marketing communications.

To exercise these rights, contact us using the details below.

6. Security

We use reasonable technical and organisational measures to protect your information from loss, misuse, and unauthorised access. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

7. Children's Privacy

Our services are intended for adults booking travel. We do not knowingly collect personal information directly from children. Where children are included in a booking, the information is provided by the responsible adult.

8. International Transfers

Because travel involves suppliers in different countries, your information may be transferred to and processed outside your home country. We take steps to ensure such transfers are handled in line with this policy.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page with a revised "Last updated" date.

10. Contact Us

If you have questions or requests about this Privacy Policy, please contact: